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Excursion.gr - Terms Of Service

El Greco Tours
47 - 49 Theotokopoulou str
Chania, Crete, PO Code GR 73131
Tel.: +30-28210-84700
Fax: +30-28210-91829
Μargiolakis Evangelos P.C
47, Theotokopoulou str, 73131, Chania
VAT EL094345770, TAX DEPARTMENT OF CHANIA
ΕΟΤ: 10 42 E 60 61 00747 01

 

Service Description

  • Excursion.gr offers excursion services to travellers. Our excursion services are offered for various parts of Greece. Selection of available excursions is easy; you can easily find the excursion of your choice, through our automatic search interface.
  • Our excursion services are delivered using buses, with our own drivers or other, contracted drivers and with tour operators. You are informed on the type of transportation, and the complete delivery details, after you purchase your excursion.
  • Excursion services are shared; this means, you will travel with other people who have purchased the same excursion, for the same date.



Service Delivery Policy

  • Right after you have paid for your excursion service, you will receive an email, including the Voucher, which holds the complete details of your service. This voucher will include all the necessary information you will need, in order to have your service delivered (such as the meeting time and meeting point with our driver), as well as contact information (such as service phones and contact hours).
  • If necessary, us or our representative (service vendor) may contact you, to arrange the details of your transfer, prior to delivery.



Terms of Use for our Excursion Services

  • We will not accept responsibility where incorrect or insufficient information has been provided, by the client.
  • Please make sure that you complete correctly your phone number, including the international code (eg "0045...", for Denmark). This phone will be required, so we may contact you after your booking, to verify your information. You will also need to have this phone activated when you arrive at the pickup point, so our driver may contact you. If this phone cannot be active while in Greece, you should provide a 2ndary phone number, where our driver may contact you, at the pickup location.
  • Please make sure you enter the correct information, during all steps of the booking process and verify them, before proceeding to the finalizing of your service
  • You may be required to provide Identification (show us your ID card or passport, before using our taxis or buses). Please make sure that you complete the passengers names correctly.
  • You may be required to show your Purchase Voucher, which you receive by email and on-screen, right after your purchase, before boarding.
  • We undertake that all our drivers will be familiar with our guidelines on meeting and collecting passengers, from the drop-off / pickup locations.
  • Service details, including instructions on meeting the driver, may be provided in writing, in form of a booking confirmation when the booking is made. You may use the "comments" field of the booking form, in order to provide such information.
  • If the passenger(s) cannot find our driver, they must not leave the pickup location, without calling us by phone. If they do so, payment is non refundable and we take no responsibility whatsoever in any alternative measures the passenger may take to transfer themselves to their place of interest.
  • To cancel your booking, please contact us at [email protected]. We do not offer online cancellation.
  • Please check our terms and conditions for cancellation and amendment charges, below.
  • Upon purchasing any of our Services, you accept the Service Temrs of Use and the Website Terms of use, as descibed in this page.



Amendments that you make to bookings

  • Booking amendments are not available. Instead, you are able to cancel your excursion and book a new one. In such a case, our Cancellation and Refunding Policies apply (please refer to the next section).



Cancellation / Refunding Policy

  • To cacel any excursion purchased, you should send an email to [email protected], within Greek office hours (9am to 5pm). We cannot guarantee emails will be actioned, if received outside of our Greek office hours.
  • The cancellation refund price are as follows:
  •     - Standard 12% cancellation fee, if a refunding is applicable.
  •     - 100% of the cost, if a refunding is not applicable.



Payment Policy

  • Excursion services must be paid right after the service is booked, by using the payment button on your screen. If the payment is not made until 25 minutes, the lastest, after the purchase, the excursion service is automatically cancelled. Payment cannot be made on arrival.
  • Payments may be refundable, according to our Cancellation / Refunding Policy, as this is described in this page. Please make sure that you have completed correctly all the details of your transfer service, before proceeding to payment.
  • In case of a problem in payment, please contact us, by phone, or use our contact form, to resolve your issue.



Payment Methods

  • The credit card types we accept for payments, are: Visa, MasterCard, Maestro, American Express, Diners and Discover. We also accept payments with "MasterPass".



Payment security

  • All payments made using your credit card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and they make use of the TLS 1.1 encryption protocol with 128-bit encryption (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, at which point it is decoded, using the appropriate encryption key. This method is safe and protects all your sensitive information (credit card information and personal information) when paying.
Chania | Rethymno | Heraklion | Kythira | Athens | Syvota | Rhodes | Samos | Kefalonia | Ithaki | Kos
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Copyright ©2018 excursion.gr | All rights reserved.
Μargiolakis Evangelos P.C., General Tourism Office
47 Theotokopoulou str, 73131, Chania
VAT EL094345770, 1st TAX OFFICE OF CHANIA

ΕΟΤ: 10 42 E 60 61 00747 01
Tel +30 28210 84700, Fax +30 28210 86018
e-mail: [email protected]
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